TERMS AND CONDITIONS
MINIMUM ORDER
WE DO NOT ACCEPT ORDERS LESS THAN EURO 100.00 EXCLUDING VAT FREE DELIVERY ONLY FOR ORDERS OVER EURO 300.00 EXCLUDING VAT FOR ORDERS LESS THAN EURO 300.00 WE CHARGE PACKAGING AND TRANSPORT COSTS OF € 14.00 PER SHIPPING.
PAYMENT CONDITIONS FOR NEW CUSTOMERS
CASH ON DELIVERY (WITH CHARGE OF COLLECTION EXPENSES EQUAL TO € 6.00) OR ADVANCE TRANSFER (WITHOUT EXPENSES). FOR EXISTING CUSTOMERS THE CONDITIONS ALREADY AGREED REMAIN (WITH THE EXCEPTION OF THOSE WHO WILL NOT COMPLY WITH THE TERMS GRANTED)
COMPLAINTS
ANY COMPLAINTS WILL NOT BE ACCEPTED IF RECEIVED BY THE ADMINISTRATION OFFICE MORE THAN 7 DAYS FROM THE DATE OF RECEIPT OF THE GOODS. PLEASE REMEMBER TO RESERVE THE DELIVERY SO AS TO MAKE THE COMPLAINT PROCESS VALID.
RETURNS
RETURNS WILL BE ACCEPTED BY CUSTOMERS ONLY AFTER EXPRESS WRITTEN AUTHORIZATION: IT WILL BE ASSESSED CASE IN CASE THE CHARGE OF THE COSTS INCURRED FOR THE COLLECTION OF THE REPLACEMENT GOODS.
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